What is the term for improving decision making, customer service, and production processes?

The term that encompasses the enhancement of decision making, customer service, and production processes is data analytics. This involves systematically applying statistical analysis and modeling techniques to interpret data and derive actionable insights.

Through data analytics, organizations can identify patterns, trends, and relationships in their data that inform better strategic decisions and optimize operational efficiencies. For instance, analyzing customer data allows businesses to tailor their services to meet customer needs effectively, while analyzing production data can lead to more efficient manufacturing processes.

In contrast, data mining focuses more on discovering patterns in large datasets, often using advanced algorithms. Data management involves the overall process of organizing, storing, and maintaining data and does not specifically address how that data is used to improve operations. Data visualization, while important for representing data in graphical formats to aid understanding, is a tool used within the broader context of data analytics rather than a standalone process for improving decision-making or operations directly.